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Privacy Policy

Last updated: February 2, 2026

Who We Are

MedCity Duct Cleaning is a locally owned air duct and dryer vent cleaning company serving Rochester, MN and Southeast Minnesota. Our website is medcityductcleaning.com.

This privacy policy explains what information we collect when you visit our website or contact us, and how we use that information.

Information We Collect

We only collect information that you voluntarily provide to us. When you fill out our contact form or request a quote, we collect:

  • Name — so we know who we're speaking with
  • Phone number — so we can call you back about your inquiry
  • Email address — so we can send you a quote or follow up in writing
  • Service interest — which service you're asking about
  • Home details (if provided) — square footage, number of vents, or year built to help us prepare an accurate estimate
  • Message (if provided) — any additional details you share

We do not collect sensitive personal information such as financial data, Social Security numbers, or health records.

How We Use Your Information

We use the information you provide to:

  • Respond to your inquiry or quote request
  • Schedule service appointments
  • Provide accurate estimates based on your home details
  • Follow up after service to ensure satisfaction

We do not use your information for marketing emails, newsletters, or promotional campaigns unless you specifically request to be contacted about future offers.

We Do Not Sell Your Information

We will never sell, rent, or trade your personal information to third parties. Your contact details are used solely for the purpose of providing you with our duct cleaning and dryer vent services.

Cookies and Analytics

Our website may use the following third-party services:

  • Google Analytics — We use Google Analytics to understand how visitors use our website, such as which pages are visited most and how people find us. Google Analytics collects anonymized data including your IP address, browser type, and pages visited. This helps us improve our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Google Maps — We embed Google Maps on our contact and service area pages to show our location and coverage area. Google may collect data according to their own privacy policy when you interact with these maps.
  • Google Fonts — We load fonts from Google Fonts to display text on our site. Google may log your IP address when fonts are loaded.
  • Tailwind CSS CDN — We load our styling framework from a CDN (content delivery network), which may log basic request information such as your IP address.

We do not use advertising cookies or tracking pixels. We do not run targeted ads based on your browsing activity.

Data Retention

Contact form submissions are retained for up to 12 months so we can reference your inquiry if you contact us again or schedule a follow-up service. After 12 months, submissions may be deleted from our records.

If you would like your information deleted sooner, contact us and we will remove it promptly.

How We Protect Your Information

We take reasonable precautions to protect your personal information. Our website uses HTTPS encryption to secure data transmitted between your browser and our server. Contact form submissions are sent directly to our business email and are not stored in a publicly accessible database.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our contact form, please contact us and we will delete it.

Links to Other Websites

Our website may link to third-party sites such as Google or Facebook. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies when you visit them.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us About Privacy

If you have questions about this privacy policy or want to request that your information be deleted, you can reach us at: