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Privacy Policy

Last updated: October 22, 2026

Who We Are

MedCity Duct Cleaning is a locally owned air duct and dryer vent cleaning company serving Rochester, MN and Southeast Minnesota. Our website is medcityductcleaning.com.

This privacy policy explains what information we collect when you visit our website or contact us, and how we use that information.

Information We Collect

We collect information in two ways: information you give us, and information collected automatically when you use our website.

Information you give us. When you fill out our contact form or request a quote, we collect:

  • Name — so we know who we're speaking with
  • Phone number — so we can call you back about your inquiry
  • Email address — so we can send you a quote or follow up in writing
  • Service address — so we know where the job is and can prepare your quote
  • Service interest — which service you're asking about
  • Home details (if provided) — square footage, number of vents, or year built to help us prepare an accurate estimate
  • Message (if provided) — any additional details you share
  • Signature (if you approve a quote online) — to confirm your approval

Information collected automatically. When you visit our website, we and our service providers automatically collect usage information through cookies and similar technologies. This may include your IP address, browser and device type, the pages you visit, how you found our site, and how you interact with our pages, such as clicks and scrolling. See "Cookies, Analytics and Advertising" below for details and your choices.

We do not collect sensitive personal information such as financial data, Social Security numbers or health records.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiry or quote request
  • Schedule service appointments
  • Provide accurate estimates based on your home details
  • Follow up after service to ensure satisfaction
  • Understand how visitors use our website so we can improve it
  • Measure and improve our advertising

We do not use your information for marketing emails, newsletters or promotional campaigns unless you specifically request to be contacted about future offers.

Service Providers

We use trusted service providers to help run our business. Quote and scheduling requests made on our website are processed by a third-party quoting and scheduling provider, which stores them on our behalf so we can prepare your quote and schedule your service. Other providers help us host our website, understand how it is used and measure our ads.

We Do Not Sell Your Information

We do not sell, rent or trade your personal information. We share it only with service providers that help us run our website, prepare quotes, schedule service, measure how our site is used and advertise our services.

Cookies, Analytics and Advertising

Like most websites, we use cookies and similar technologies, such as pixels and web beacons. Cookies are small files stored in your browser. Pixels and web beacons are small pieces of code that tell a service when a page loads or an action happens. We use them for three purposes:

  • Website analytics — We use Google Analytics to understand how visitors use our website, such as which pages are visited most and how people find us. Google Analytics uses cookies to collect information such as your browser type, the pages you visit and how long you stay. This helps us improve our website. To learn more, see How Google uses information from sites or apps that use its services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Understanding how visitors use our pages — We use tools that record how visitors interact with our pages, such as clicks, scrolling and mouse movement. These tools create session replays (recordings of a visit) and heat maps (pictures of where visitors click and scroll) that help us find and fix confusing or broken parts of our site. We use Microsoft Clarity for this. To learn how Microsoft collects and uses data, see the Microsoft Privacy Statement.
  • Advertising — We use advertising cookies and pixels to measure and improve our ads, including showing ads to people who have visited our website. Third parties, including Meta (Facebook and Instagram) and Google, may use cookies, web beacons and similar technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads.

Your choices. You can block or delete cookies in your browser settings, though some parts of our site may not work as well. To opt out of the collection and use of information for ad targeting:

Our website also uses these Google services:

  • Google Maps — We embed Google Maps on our contact page to show our location. Google may collect data according to its own privacy policy when you interact with the map.
  • Google Fonts — We load fonts from Google Fonts to display text on our site. Google may log your IP address when fonts are loaded.

Data Retention

Contact form submissions are retained for up to 12 months so we can reference your inquiry if you contact us again or schedule a follow-up service. After 12 months, submissions may be deleted from our records.

If you would like your information deleted sooner, contact us and we will remove it promptly.

How We Protect Your Information

We take reasonable precautions to protect your personal information. Our website uses HTTPS encryption to secure data transmitted between your browser and our server. Quote and scheduling requests are sent over HTTPS to our quoting provider and are not stored in a publicly accessible database.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our contact form, please contact us and we will delete it.

Links to Other Websites

Our website may link to third-party sites such as Google or Facebook. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies when you visit them.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us About Privacy

If you have questions about this privacy policy or want to request that your information be deleted, you can reach us at: